What time are check-in and check-out?
Check-in starts at 2:00PM.
Check-out is by 9:30AM.
Can my pets stay with me?
There is one ger where you can stay with your pet.
Please contact the front desk for reservations.
What is the price for kids?
For kids middle school age (13) and over, it is the full adult price.
For kids elementary school age (12) and under, it is 25% of the adult price, and children below school age can sleep with you free of charge.
Is there a cancellation fee?
The cancellation fee is a percentage of the room rate, and it is 10% for 14 days in advance, 30% for 7 days in advance, 50% for 3 days in advance, 80% for 1 day in advance, and 100% for same-day cancellations.
What is the maximum occupancy?
It varies depending on the room.
Please feel free to call us if you have questions.
Can I bring my own food and drinks?
Please feel free to bring your own cooking ingredients, drinks, and seasonings.
Do you have any accommodation plans that include meals?
Yes, we do.
We accept orders until 3 days in advance at 6:00PM.
Do you offer shuttle service?
We may be able to pick you up from Matsumoto Station or Matsumoto Sengen Onsen, so please contact the front desk.
What payment options are there?
You can use cash, credit cards, or QR code payment.
Are fireworks permitted?
You can use hand-held fireworks. We also rent buckets.